Returns and Exchanges

You have 14 days from delivery to return your TALO case for a full refund. It needs to be unused and in its original packaging. No restocking fees, no fine print. We send a prepaid return label the same business day you ask for one.

The short version

• 14 days from the day your case is delivered.
• Unused, in the original packaging.
• Full refund to your original payment method. No restocking fees.
• Prepaid return label sent the same business day.
• Refund issued within 5 business days of the case arriving back.
• Exchanges follow the same flow.

How to try the case without voiding the return

You should be able to make a real decision at home. Here is how to do that and keep the return open.

• Keep the box and all packaging. You will need it if the case goes back.
• Pack it. Load a real trip's worth of clothes and see how the interior works for you.
• Roll it on clean indoor floors. Test the spinner wheels and the telescoping handle in a hallway, not on a sidewalk.
• Work the latches. Open and close the TSA frame latches as much as you like.

What you should not do is take it through an airport, roll it outdoors, or peel off any protective film. Once the case has traveled, it is yours.

What "unused" means, honestly

Unused means the case could go to the next customer as new. Packing it at home, rolling it on indoor floors, and opening the latches is fine. Scuffed wheels, scratched panels, dents, or missing packaging mean it can no longer be sold as new, and we cannot accept it as a return. We are strict about this so that every customer gets a genuinely new case.

How the return works, step by step

1. Email info@taloluggage.com with your order number.
2. We send a prepaid return label the same business day.
3. Pack the case in its original packaging and drop it with the carrier.
4. We inspect it when it arrives back.
5. Your full refund is issued within 5 business days of arrival. Your bank may take a few more days to post it.

For an exchange, the flow is the same. Tell us what you want instead in the first email and we will take care of the rest.

Returns are not the only door

A return is for a case you decided not to keep. Two other situations have their own, better paths.

• Damaged in transit. If the case arrives damaged, email photos within 48 hours of delivery and we repair or replace it free. Details are on shipping and delivery.
• Something breaks later. Wheels, latches, handles, and the telescoping trolley are covered by lifetime service for the life of the case. That never expires, long after the 14-day window closes.

Common questions

Do I pay for return shipping?

No. The return label is prepaid and there are no restocking fees. The refund is the full amount you paid.

I threw away the box. Can I still return it?

The original packaging is part of the return condition, and it is what protects the case on the way back. Email us and we will see what can be done, but the safest move is to keep the packaging until you are sure.

Can I exchange instead of returning?

Yes. Same 14-day window, same prepaid label. Tell us in your first email that you want an exchange for the 20" Carry-On and we will set it up.

How long until I see my money?

Within 5 business days of the case arriving back to us. More timing questions are answered in the FAQ.