Shipping and Delivery

Every TALO order ships free in the contiguous US, tracked door to door. Orders typically leave within 2 business days and most arrive 2 to 5 business days after they ship. You get a tracking number by email as soon as your case is on its way.

How shipping works, step by step

1. You place your order and receive a confirmation email.
2. We pack your case and hand it to the carrier, typically within 2 business days.
3. You get an email with your tracking number. Follow the case door to door.
4. Most cases arrive 2 to 5 business days after they ship.
5. The carrier delivers to your door. Then it is yours.

Shipping is free on every order and tracked from our door to yours, so you always know where your case is.

If you will not be home

Use the tracking link in your email. Most carriers let you schedule delivery for another day or hold the package at a nearby pickup point. If your plans change after the case ships, email info@taloluggage.com and we will help you sort out the best option.

Damage in transit

Carriers are careful. They are not perfect. If your case arrives damaged, email photos of the case and the packaging to info@taloluggage.com within 48 hours of delivery. We will repair or replace it free. Keep the box and packing materials until you have looked the case over, since photos of both make the claim immediate. Damage in transit is separate from a return. If you simply change your mind, see returns and exchanges. If something wears out later in the life of the case, that is covered by lifetime service.

Alaska, Hawaii, and international

For now we ship to the contiguous US only. Alaska, Hawaii, and international destinations are not yet available. If you want to be notified the moment that changes, email info@taloluggage.com and we will add you to the list.

Common questions

Can I change my address after ordering?

Email us as soon as possible at info@taloluggage.com with your order number and the new address. Orders move to the carrier quickly, so the sooner you write, the better. We will do our best to update it before the case ships.

Do you ship to PO boxes?

We ship to street addresses in the contiguous US. If a PO box is your only option, contact us before ordering and we will look at what is possible.

When do I get my tracking number?

By email, as soon as the shipping label is created. If it has been more than 2 business days since your order and no tracking email has arrived, check your spam folder, then write to us. Answers to other order questions live in our FAQ.