Shipping and Delivery
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Every TALO order ships free in the contiguous US, tracked door to door. Right now The Cabin is sold as a preorder: run one sold out, and run two is a run of 50 cases estimated to ship late October. The date is an estimate, not a guarantee. You are charged today, we email you if the estimate moves, and you can cancel for a full refund at any time before your case ships.
How a preorder works, step by step
- You place your order and receive a confirmation email. You are charged in full today.
- Your case is built as part of run two. We email you if the estimated ship date changes.
- When run two ships, estimated late October, you get an email with your tracking number. Follow the case door to door.
- Most cases arrive 2 to 5 business days after they ship.
- The carrier delivers to your door. Then it is yours.
Want out before it ships? Email info@taloluggage.com with your order number and we refund the full amount. Shipping is free on every order of The Cabin and tracked from our door to yours.
If you will not be home
Once your case ships, use the tracking link in your email. Most carriers let you schedule delivery for another day or hold the package at a nearby pickup point. If your plans change after the case ships, email info@taloluggage.com and we will help you sort out the best option. You can also reach us through the contact page.
Damage in transit
Carriers are careful. They are not perfect. If your case arrives damaged, email photos of the case and the packaging to info@taloluggage.com within 48 hours of delivery. We will repair or replace it free. Keep the box and packing materials until you have looked the case over, since photos of both make the claim immediate. Damage in transit is separate from a return. If you simply change your mind, see returns and exchanges. If something wears out later in the life of the case, that is covered by lifetime service.
Shipping protection
Shipping Protection is an optional add-on in the cart. It covers the package if it is lost by the carrier or stolen after delivery: email info@taloluggage.com with your order number within 14 days of the delivery date, and we replace the case or refund the order. No carrier claim and no waiting on an investigation. Damage in transit is always handled free, protection or not, as described above. Protection covers one order and can be removed from the cart at any time before you pay.
Alaska, Hawaii, and international
For now we ship to the contiguous US only. Alaska, Hawaii, and international destinations are not yet available. If you want to be notified the moment that changes, email info@taloluggage.com and we will add you to the list.
Common questions
Can I change my address after ordering?
Yes, at any time before your case ships. Email info@taloluggage.com with your order number and the new address and we update it on the order.
Do you ship to PO boxes?
We ship to street addresses in the contiguous US. If a PO box is your only option, contact us before ordering and we will look at what is possible.
When do I get my tracking number?
By email, the day your case ships, which for run two is estimated late October. If your case has shipped and no tracking email has arrived, check your spam folder, then write to us. Answers to other order questions live in our FAQ.
