Refund policy

Returns are accepted within 14 days of delivery. The case must be unused and in its original packaging. Refunds are issued in full to the original payment method, with no restocking fees.

To start a return, email info@taloluggage.com with your order number and the reason for the return. We will send instructions and a prepaid return label the same business day.

Refunds are processed within 5 business days of the case arriving back at our facility. Exchanges are handled the same way: tell us what you want instead and we will arrange the swap.

Cases returned used, damaged by the customer, or outside the 14 day window may be refused or refunded partially at our discretion.

Damage in transit and wear covered by lifetime service are handled separately from returns. Email info@taloluggage.com and we will make it right.